At FANCIFUL FOREST, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy. Please review the details below:
Eligibility for Returns and Exchanges:
- Items must be returned or exchanged within [insert number] days of the delivery date.
- Products must be unused, in their original condition, and with all original tags and packaging intact.
- Final sale items, personalized or custom-made products, and clearance items are non-returnable and non-exchangeable.
How to Initiate a Return or Exchange:
- Contact Us: Before returning or exchanging an item, please email us at contact@fancifulforest.org with your order number and the reason for the return or exchange.
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return or exchange.
- Shipping the Item: Pack the item securely in its original packaging, include the RA number on the outside of the package, and ship it back to us using a trackable shipping method. You are responsible for the shipping costs associated with returns unless the item is defective or was shipped in error.
Refunds and Exchanges:
- Once we receive and inspect the returned item, we will process your refund or exchange within [insert number] business days.
- Refunds will be issued to the original payment method used for the purchase.
- If you are exchanging an item, we will ship the replacement item to you once we receive the returned item. Additional shipping charges may apply for exchanges.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately at contact@fancifulforest.org.
- We will arrange for a replacement or refund and cover all shipping costs associated with the return or exchange.
General Terms:
- We reserve the right to refuse returns or exchanges that do not meet the above conditions.
- It is recommended that you keep a copy of your shipping receipt until you have received your refund or exchange.
- Our return and exchange policy is subject to change without notice. The policy applicable at the time of purchase will govern your return or exchange.
We hope this policy helps ensure a positive shopping experience with FANCIFUL FOREST. If you have any further questions or need assistance, please do not hesitate to contact us.